Renting Guidelines

Orders may be placed via telephone or you may visit our showroom and speak with our consultants. Requesting a quote does not guarantee a reservation of items. A 50% deposit is required, along with a signed Rental Agreement, to guarantee a reservation. Orders placed or changed after 2 p.m. on the day prior to customer's receipt of rental items will require an additional fee.

If your event is less than 10 days away, the balance is due in full to reserve your rental.

Due to very high demand, QUOTES paid the week of the event will have a 25% upcharge applied to the total at the time of payment.

Orders may be cancelled by phone or email at any time; however, due to high rental demand there are no refunds on cancellations. Cancellations will result in the forfeiture of the total amount of payments made to date. With reasonable notice at our discretion, we are glad to adjust your event date if you need to reschedule.

Pricing & Payment
Most quoted prices cover a one-day charge. Longer rental times can be negotiated. A 50% deposit is required to secure items, with payment in full due (5) business days prior to pick-up/delivery. Orders placed short of (5) days prior to pick-up/delivery require payment in full at the time of order placement. Prices are subject to change without notice, but are "locked in" once payment is made and the order is confirmed.

Check Policy
If using a check for payment, you agree to the following terms: In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus any applicable fees as permitted by state law.

Credit Card Policy
We accept Visa, MasterCard, Discover and American Express. We will retain your credit card information until such time as your returned order is inventoried, and any applicable replacement costs are paid. Return of missing items will be credited back to your account.

Maintenance Fee
Some of our rental items require continuous maintenance to remain in quality condition. When will-called, these items require an additional maintenance fee. This maintenance fee covers normal wear & tear of items. This maintenance fee DOES NOT cover shortage or loss of items, NOR does it cover breakage or damage due to improper or abusive use.

Damage/Shortage Policy
A replacement cost will be assessed when items are returned in a condition such that they can no longer be rented. A replacement cost will be assessed for missing items. A credit will be issued for those items returned within (7) business days of date of order's original return date.

Damage/Customer Responsibility
Complete responsibility for rented items remains with the customer from time of delivery/pick-up to the time of return.